Returns & Exchanges
At 3Dio, we stand behind the quality of our binaural microphones and accessories with a 30-day return policy for all items in original condition. If you are not completely satisfied with your audio experience, we are here to help you facilitate a smooth return or exchange.
Initiate Your Request
Contact our support team with your order number and reason for return to receive a Return Merchandise Authorization (RMA) number.
Pack Securely
Place the product in its original packaging, ensuring all cables, mounts, and documentation are included to avoid restocking fees.
Ship the Item
Affix the provided shipping label to your package and drop it off at any authorized carrier location, keeping a copy of your tracking number.
Receive Your Refund
Once our technicians inspect the hardware, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing